Delivery and Guarantee

Delivery Service in HKSAR:

For the order more than HKD500, we deliver the order in HKSAR* with free of charge.

* Additional charge is required to :

  • Tung Chung and Discovery Bay – HKD250
    • Special Offer on Friday:
      • Tung Chung Free Delivery on Friday
      • Discovery Bay – HKD120 on Friday
  • Kwai Chung Container Terminal (No1~10) – HKD380
  • Outer Islands – not supported currently.

Up/down stair charge：

Calculate by per floor per item: Seating/ G5 desk/ EDOD/MDOD:$40 /// All Desk (except G5):$80 /// No charge for stair less than 4 accumulated steps /// For long stair : 10 steps as 1 floor,and so on /// Up/down stair charge is applicable to the stair outside the building.

For the order less than HKD500, you may pick up at SF express station at your own cost. (※not support Cash on Delivery)

S.F. Store Locations

S.F. Express Service Centers Locations

Customer must provide valid address for delivery purposes. Should delivery be unsuccessfully due to inaccurate delivery address or unreachable at the agreed delivery time, an additional charge for re-delivery would be induced.

We Support Customer from Macau:

With the order more than HKD1,000, we deliver the order to Macau with free of charge. (COD is not available for Macau.)

* Delivery scope: only deliver to building front, excluding upstairs.

Macau customers can also contact the following Distributors for orders matters:

DistributorsAddressPhoneMobile
Centro de Equipamentosde Tratamento de Coluna Vertebral de Park Leng.R.Henrique Macedo No.7 R/C, Macau+853 2835 3582+853 6680 2895

Product Guarantee:

Coverage under the Guarantee

The Guarantee covers structural manufacturing defects of the product from the date of first purchase as evidenced by the original sales receipt issued. The customer is required to provide all original sales receipts to evidence the first purchase and all subsequent replacements.

Duration of Guarantee

Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.

Conditions for the guarantees

The guarantees are valid from the original date of first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original sales receipt issued by FreeMAX is required to evidence the first purchase and all subsequent replacements.

Exclusions of this Guarantee
This Guarantee will not cover:

  • Products has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
  • Normal wear and tear, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
  • Damages caused by external factors such as exposure to the sun, dampness, dust or mites etc;
  • Products has been placed outdoors or in a humid environment, such as the bathroom;
  • Colour difference;
  • Any product without the original sales receipt.

Treatment on any claim for the Guarantee

FreeMAX will examine the structural manufacturing defects of product as alleged by the customer. After examination of the product and consultation with the manufacturer (as needed), FreeMAX shall determine in its sole discretion whether the product falls under this Guarantee. All decisions by FreeMAX shall be final.

How does this Guarantee scheme work?

Subject to confirmation that this Guarantee shall apply, FreeMAX shall in its sole discretion either repair or replace a defective product as follows:

  • FreeMAX shall either repair the product or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the product the customer first purchased is discontinued, he may choose a new product of a different model of the same category. If the customer chooses a more expensive product, the customer shall pay the difference. If the customer chooses a cheaper product, the balance will be forfeited.
  • The guarantee period of the replacement product shall be the balance from the date of the first purchase.
  • The product under guarantee must be returned to FreeMAX at the time of exchange.
  • FreeMAX will arrange for free collection and/or delivery services for the product provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Delivery charges will be applicable to all locations on the outlying islands of Hong Kong or in Macau. FreeMAX shall impose such rates of charges and conditions of delivery as it deems fit from time to time.

All decisions of FreeMAX shall be final.
For enquiries, please call customer service hotline (852) 3112 0707 Please keep all your original sales receipt.